BNP Paribas’s Securities Services has launched a virtual assistant on its client services portal, NeoLink.
The virtual assistant, NextGen Online (NOA), is based on the technology of Amelia, a conversational AI tool.
Leveraging Amelia’s machine learning for context recognition, NOA assists clients to find the appropriate data through interaction with BNP Paribas’ underlying systems, using a set of APIs to ensure reliability.
As part of the initial launch, the virtual agent will be able to answer custody queries on settlement, cash and market information.
Following the first phase, NOA’s functionality will extend to other custody applications to support clients throughout the investment cycle.
The virtual assistant is available in English and French and is live on NeoLink 24 hours a day, six days a week.
As part of a rollout, NOA will be available on NeoLink for institutional clients based in the UK, the US, Jersey, Ireland, Colombia and Brazil. It will be deployed in additional countries throughout the year.
Philippe Ruault, head of data and digital transformation for Securities Services at BNP Paribas, says: “NOA offers clients a new personalised experience, enabling them to access information and services. By providing clients with instant access to their data around the clock, NOA helps them save time and focus on their core business.”
Lanham Napier, president of Amelia, comments: “In the highly competitive investment banking industry, efficiency, accuracy and high-touch experiences are paramount. We are proud that BNP Paribas’s Securities Services business has trusted Amelia to build NOA and elevate the experience for both its customers and employees.
“We have been helping global businesses leverage the best of conversational AI for nearly a decade, and look forward to continuing the partnership with BNP Paribas to meet their operational and commercial needs.”
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