Taskize, the post-trade issue resolution network, has introduced a new tool designed to track and quantify the impact of email communication in post-trade operations.
Mailbox Analyser aims to help firms understand the scale of their email usage by identifying which types of clients and client enquiries generate the most emails, while also providing insights into resolution times and efficiency.
By integrating with the Taskize platform, it monitors a firm's email traffic and automatically generates detailed analytics on activity and service levels, resolution times and ratios, staff resourcing and performance, regional and team comparisons, as well as query types and trends.
With this information, banks can allocate resources and staff more effectively, improve client satisfaction and retention, and develop a more efficient and compliant communication process, according to Taskize.
James Pike, interim CEO of Taskize, says: “Email remains the most prevalent method for resolving counterparty queries within financial institutions, but it is far from the most efficient.
“With operations spread across multiple geographical regions, and each query often requiring the collaboration of several counterparties, the volume of emails generated can quickly spiral out of control.”
He believes that smart resource allocation is crucial, and gaining a clear, data-rich understanding of where issues are arising is the first step in enhancing the process.
Kishan Bharwad, head of product at Taskize, adds: “The Taskize Mailbox Analyser is an important extension of the capabilities of our platform, coming in direct response to burgeoning demand from firms with little to no insight into the workflow efficiency of their email-based problem resolution processes.
“Once bottlenecks and inefficiencies are identified, it is much easier to prescribe effective solutions.”
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