RBC Investor Services looks to improve service delivery
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RBC Investor Services looks to improve service delivery 17 August 2012London Reporter: Mark Dugdale
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RBC Investor Services has hired Germain Birgen and Richard Clarke to improve the consistency and quality of services that it delivers to clients.
Birgin and Clarke have joined RBC Investor Services’s client solutions group, which consults with new and existing clients, managing service offering, process optimisation and agreed metrics on a global basis, and has teams based in 12 countries.
Birgen has been made the head of client solutions for Europe (excluding Luxembourg) and Clarke has been made the Head of client design. They will report to Tim Wood, who is the head of client solutions globally.
Before joining RBC Investor Services, Birgen was managing director at HSBC Securities Services Luxembourg. Within HSBC, he launched and headed up the fund solutions division, as well as the Islamic securities services proposition.
At RBC Investor Services, he will be based in Luxembourg and will be responsible for delivering integrated solutions to support clients, executing all client transitions activity, service management and end-to-end delivery of client change projects.
Clarke previously worked as senior vice president of strategic solutions at Brown Brothers Harriman. In his new role, Clarke will be based in London and will lead the client solutions client design team, focusing on global multi-regional clients.
Wood said: “The extensive expertise both Birgen and Clarke bring with them, along with their standing and reputation in the industry, will significantly contribute to providing our clients with creative and customised service solutions to help them achieve their ambitions.”
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