Paragon invests in new customer-focused solutions 24 May 2018London Reporter: Jenna Lomax
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Paragon Customer Communications has made a multi-million-pound investment to grow its range of customer-focused solutions for the financial services sector.
The firm is to expand into European financial centres including Luxembourg and Dublin, to support new and existing customers to develop targeted inbound and outbound communication strategies.
At a recent forum, where the expansion was announced, invited guests were shown the advancements made by Paragon in the fields of data and technology to drive client experience and engagement.
According to Paragon, the advancements have been developed to meet the evolving needs of financial sector firm in an ever-changing market landscape.
Presentations at the forum included details about investments in technologies, including artificial intelligence and automation, that are supporting the firm’s new Inbound Digital Mailroom solution. The Inbound Digital Mailroom is a fully digital service.
Jeremy Walters, CEO of Paragon said: “Financial services is an important sector for Paragon Customer Communications, having worked together with companies in the industry for many years. From talking to our customers, our research has identified that digital transformation and speed to market, all underpinned by the latest compliance and regulation requirements, are pivotal to their communications strategies.”
He added: “With a presence in over 15 countries, we continue to identify and develop opportunities to further expand our capabilities in our core markets, which include the UK and Europe.”
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