SmartStream has enhanced its exception management solution to provide enterprise-wide transaction lifecycle management capabilities addressing process management.
The solution provides a single point of exception management, standardising processes throughout all stages of the trade.
Task management allows users to follow defined and consistent actions to resolve exceptions quickly, while enforced sign-off on some steps ensures a high standard of accountability. In addition, a new ‘alerting’ function notifies users and supervisors when actions need to be taken.
The solution can be customised to meet client requirements, and is configurable to support multi-national use.
It is already used within SmartStream’s own reference data utility, and can also operate with all SmartStream utilities and with other solutions.
Darryl Twiggs, executive vice president of product management at SmartStream, said: “We have developed solutions in partnership with our clients, adopting their requests and enhancing the solution accordingly. This partnership approach is something we thrive on, and it allows us to better understand our client’s thinking and their strategic direction.”
