Kaizen has introduced an artificial intelligence powered voice transcription functionality on its communications surveillance platform. With this technology, the firm aims to bring fast search and flexible rule-based monitoring to audio communications. Kaizen’s Chief Product Officer Rory McLaren says: “Anecdotal evidence suggests that the type of behaviour organisations need to monitor takes place on the phone more than in written communications, where people are more aware they're being monitored. “This new functionality makes it easier for firms to be confident they're monitoring all forms of communication.” Kaizen has been researching and analysing recent developments in different models of AI to understand how this technology can revolutionise surveillance and compliance workflows. McLaren adds: “We will only use AI where it can add value in a high quality, reliable, cost-effective, safe and secure way. Recent advances in voice transcription have improved the technology dramatically to the point that it is now a viable and valuable addition to surveillance workflows.” Kaizen’s approach is to offer its clients a choice of voice transcription models to use at any given time. The firm launched its trade and communications surveillance platform in April 2023, following its acquisition of Red Deer.
